COD Remittance

Product Info

Standard Remittance Plan

• No charge

• Remittance processed on D+8 from delivery date (Monday, Wednesday, Friday only)

• Remittance is processed on working days only (excluding Sunday and holidays)

Early COD Plans

Instant COD

• Sellers receive up to 70% of COD amount the next day (S+1) after shipping.

• Service fee: 2.99% of COD amount.

• Remaining amount as per ongoing COD remittance plan.

• Available in Phase 1 rollout for selected Gold and Platinum tier sellers.

Enable: Settings > Seller Remittance > Instant COD > Enable

Partial COD

• Allows buyers to pay part of the order online and the remainder on delivery.

• Available for all COD types (standard and early).

• Advisor can activate or deactivate from ICRM.

COD Handling Fee

• A flat fee per remittance cycle applies to all sellers excluding those with active ECOD / ICOD plans.

• Fee varies by plan — refer to the COD Handling Fee reference sheet.

COD to Prepaid Mode Change

• Change allowed for any status except "Out for Delivery" and "Undelivered."

• One-time only; cannot be reversed.

• Available couriers: Ecom, Delhivery, Xpressbees.

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SOP — COD Remittance In TAT

System Check

1. Copy link from SPARK / Click on Internal ICRM.

2. View Details > Shipment > Check delivered date > Check Remittance tab.

3. Check remittance plan and remitted date.

4. Check bank account and KYC verification.

If remittance is within TAT — inform seller of the expected remittance date based on their plan and delivery date.

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SOP — COD Remittance Out of TAT

Checks Before Raising Ticket

1. Wallet balance is positive (all linked accounts).

2. COD is not blocked for account or AWB.

3. Remittance plan and expected remittance date calculated correctly.

4. KYC / Bank details verified.

5. Standard remittance is D+8 from delivery date (Mon, Wed, Fri). Early COD is as per plan.

If TAT is crossed:

Sir / Ma'am, as I can check, the remittance has not been credited in your account and the timeline has been crossed. I sincerely apologize for the inconvenience. I am escalating this to the concerned department — please wait 1–2 working days for further updates.

Nugget Ticket (NFCR)

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SOP — Instant COD

Enable path: Settings > Seller Remittance > Instant COD > Enable

Instant COD is in Phase 1 rollout for selected Gold and Platinum tier sellers.

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SOP — Partial COD

ICRM path (Advisor): Seller Info > Enter Company ID > Company Details > Enable / Disable Partial COD

For order creation issues with Partial COD — assign to Customer Support Tech Desk.

Nugget Ticket (FCR)

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SOP — COD to Prepaid Mode Change

Enable in settings: Settings > COD to Prepaid > Enable toggle

Change path: Orders > All Orders > Search order > Payment tab > Edit > Change mode

Nugget Ticket (NFCR)

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How to Do on Seller Panel

Activate Early COD

1. Go to Billing > Remittance Logs > Early COD.

2. Select your preferred plan (D+2, D+3, or D+4).

3. Click Activate.

Plan activates instantly.

Deactivate Early COD

1. Go to Billing > Shipping Charges > Early COD.

2. Click Deactivate.

Deactivation is only possible 30 days after activation.

Enable Instant COD

Go to Settings > Seller Remittance > Instant COD > Toggle ON

Enable COD to Prepaid

Go to Settings > COD to Prepaid > Toggle ON

Then to change payment mode for a specific order:

1. Go to Orders > All Orders.

2. Search for the order.

3. Click the Payment tab > Edit > Change mode.

Check COD Remittance

1. Go to Billing > Remittance Logs.

2. Apply date filters to view remittance status for specific periods.

3. Check the bank account details and KYC verification status.

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Mobile App — How to Do

Check COD Remittance (Mobile)

1. Tap three-dots menu at the bottom.

2. Tap COD Remittance.

3. Apply a date filter to view remittance details.

To access Early COD activation, log in to your Shiprocket account on desktop/laptop — Early COD functionality is not available on mobile app.

When Will COD Payment Be Received?

COD amount is credited to your bank account 8–9 days after order delivery under the standard plan.

For faster remittance, activate Early COD (available on desktop) to receive payments in as few as 2 days after delivery.