International Shipping (SRX)
Shiprocket International activation, KYC documents, delivery options, escalation handling, and new seller onboarding
Product Info
Overview
Shiprocket International (SRX) is available on all plans.
| Spec | Detail |
|---|---|
| Minimum weight | 50 gm |
| Maximum weight | 30 kg |
| COD | Not available |
| RTO | Not available |
| Lost liability | Rs. 5,000 or invoice value (whichever lower) |
| Country coverage | 200+ countries |
Serviceable Countries (Sample)
Bangladesh, Sri Lanka, Bahrain, Oman, Saudi Arabia, UAE, USA, Mexico, Canada, Germany, Belgium, Netherlands, Luxembourg, Great Britain, France, Denmark, Italy, Switzerland, Spain, Austria, Ireland, Sweden, Portugal, Norway, Finland, Greece, Hong Kong, Malaysia, Singapore, Thailand, Australia, and more.
Delivery Options
| Service | Courier | Delivery TAT |
|---|---|---|
| SRX Premium | VCN | 10–12 days |
| SRX Express | Aramex | 6–8 days |
| SRX Priority | Aramex | 8–10 days |
International Pickup Partners
Delhivery, Xpressbees, Bluedart, Ecom, and Aramex International.
Shipping Rates
Check via Rate Calculator on the seller panel.
International Label Size
Fixed at A4 size only.
SOP — International Shipping Activation
Step 1: Seller Panel > Settings > International
Step 2: Complete International KYC from the seller panel.
Documents Required for International KYC
- IEC (Import Export Code): Obtain from DGFT — https://www.dgft.gov.in/CP/
- AD Code (Authorized Distributor Code): Get from bank for Delhi Port.
- Company/Individual KYC: PAN, Aadhaar, GSTIN, etc.
KYC TAT: International facility activated within 48 working hours after KYC completion.
SOP — International Delivery Delay
- Copy link from SPARK / Click on Internal ICRM.
- View Details > Shipment section > Check EDD and Tracking.
- Create NFCR ticket to LOPS team. TAT: 1–2 working days.
- If seller is not satisfied — transfer call to international desk or arrange callback. TAT: 4–5 working hours.
- Fill the tracker: https://docs.google.com/forms/d/1qQqK4kEc1qniUfL71bqFZgabcmEmHTk82zjT2WuXFKk/viewform?edit_requested=true
Nugget Ticket (NFCR)
| Field | Value |
|---|---|
| Channel | International Shipping Query |
| Agent Assign | Abhishek Rakhecha |
| Status | Open |
| Subject | Delay in Shipment Delivery |
| FCR | NFCR |
| SR Issue Category | International Shipment Delivery |
| Sub Category | SRX Other |
SOP — Escalation Matrix
All relevant tickets must be created under the SRX Others subcategory within the ShiprocketX category on Nugget. These tickets are directly assigned to Abhishek Rakecha.
| Issue | SPOC |
|---|---|
| International shipment concerns | Abhishek Rakecha |
| International KYC concerns | Abhishek Rakecha |
SOP — New Seller Interested in International Shipping
If a new seller is interested, fill the Pipedrive form with:
- Name, country code and number, email, address
- Product category
- Planned start date for shipments
- Platform currently receiving orders from
- Company website
- Expected monthly shipments
- Whether they also do international shipments
- Current shipping partner
- Source: Call Center
Inform seller: Sales team will call back within 48 hours.
How to Do on Seller Panel
Activate International Shipping
- Go to Settings > International.
- Complete International KYC:
- Upload IEC (Import Export Code) — obtain from DGFT.
- Upload AD Code — obtain from your bank for Delhi Port.
- Upload Company/Individual KYC documents.
- Wait 48 working hours for activation.
Check Shipping Rates (International)
Tools > Rate Calculator — select international origin/destination to view applicable rates and service options.
Create an International Order
Follow the standard order creation flow. International courier options will appear if the delivery pincode/country is serviceable and international KYC is complete.
Mobile App — How to Do
Create an International Shipment (Mobile)
- Tap Add Orders from the bottom menu.
- Select the appropriate order type and enter an international delivery address.
- International courier options will appear based on serviceability.
- Assign courier and schedule pickup.
International KYC and activation must be completed on the web panel first.