Finance, Tax, and Invoicing

Product Info

GST for Sellers

Shiprocket is a service provider and not a product seller — GST structure remains unchanged. If a seller's product falls in a category where GST has been reduced, they can revise their product's MRP to pass on the benefit to customers.

Ledger Availability

• Ledger is available on the 20th of every month for the previous month.

• If seller requests current month ledger → FCR case; inform seller it is not available yet.

• If requesting ledger older than previous month → assign to Finance Desk.

Weight Discrepancy — Key Rules

• Auto-accept occurs if the dispute is not raised within 7 days.

• Reminder emails are sent on the day of discrepancy, Day 4, and Day 3 (before auto-accept).

Insurance

Bajaj (Marsh) — Claim Rules

• Must be raised within 72 hours of the LOST or DAMAGE date.

Mandatory Documents:

1. Shipping Label

2. Invoice Copy (Purchase or Sales Invoice)

3. COF (Certificate of Facts) / Courier confirmation mail

4. Shiprocket Panel Screenshot (confirming lost date)

5. Seller's bank details (account number, beneficiary name, IFSC)

6. Product images (for damage / destroyed shipments)

7. CKYC details (PAN, Aadhaar, DOB, date of incorporation)

8. Product description

ICICI Lombard (Symbo) — Claim Rules

• Must be raised within 72 hours of the LOST or DAMAGE date.

Claim Settlement TAT:

Products NOT Covered for Insurance

• Used / second-hand products

• Refurbished products

• Undervalued or overvalued products (below or above current market value)

• Fragile items (marble, granite, glass sheets, ceramic items)

• Precious metals and metal scrap

• Cash and documents

Claim is closed if seller does not share required documents within timeline.

Festive Season Surcharge

Effective period: 12th September 2025 – 12th December 2025

• Applies to all shipments (COD and prepaid).

• Platform-level surcharge — not courier-specific.

• Shown as "other charges" in seller rate card.

• Visible in rate calculator as sum of freight + festive surcharge.

• Sellers cannot opt out.

• No refund after the period ends.

Convenience Fee — Card Payments

• Applies on Razorpay credit card transactions only.

• Not applicable on UPI, Net Banking, Debit Cards, Wallets, or Smart Collect.

• Fee: 2% + GST.

• Shown at Razorpay checkout after payment method selection.

• Reflected in Seller Panel > Passbook.

• Monthly VAS invoice generated.

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SOP — GST Query

Since we are a service provider and not selling any goods or products, there is no change in our current Terms and Conditions. Our GST structure remains the same. However, if the product you sell falls in a category where the GST tax rate has been reduced, you can revise your product's MRP to incorporate the reduced GST rate and pass on the benefit to your customer.

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SOP — TDS Claim

Step 1: Check GST Status

Check the GST status of the seller in ICRM/panel.

If GST is Updated:

1. Ask seller for Form 16A (TDS certificate).

2. Assign the case to "FOPS" Channel.

3. Status: Awaiting Customer Response.

4. Create NFCR ticket under ACR Status.

5. Ask seller to share the required details within 24–48 hours.

"Sir/Ma'am, since your GST is registered, I can help you with the TDS claim. Please share your Form 16A (TDS certificate) on this email within 24-48 hours so our team can process the claim."

If GST is NOT Updated:

• Seller cannot claim TDS without GST registration.

• Inform seller to update GST first.

• Mark the case as FCR Resolved under "Customer Support Call Center" channel.

"Sir/Ma'am, TDS can only be claimed if your GST is registered with us. Please update your GST details first, and then we can process the TDS claim."

Important: Do NOT assign the case to "Customer Support FOPS DESK Channel".

Nugget Ticket (NFCR — GST Updated)

Nugget Ticket (FCR — GST Not Updated)

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SOP — Ledger Request

The ledger for the previous month will be available by the 20th of every month. You can now select your desired date range and download your ledger directly from the seller panel.

To check or download your ledger, please follow these steps:

1. Login to the Seller panel

2. Go to Finance

3. Select Wallet Transaction

4. Select Ledger

5. Choose the desired date range

Path: Panel > Finance > Wallet Transaction > Ledger > Select date range

FCR Case — Guidance to Download

If seller just needs guidance to download the ledger from panel, inform them of the path above and mark as FCR Resolved.

NFCR Case — PDF Format Required

If the seller requires the ledger in PDF format, raise a case to the "FOPS" channel; it will be an "NFCR" case.

Nugget Ticket (FCR)

Nugget Ticket (NFCR)

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SOP — Weight Discrepancy (Auto Accept)

Sir / Ma'am, the weight discrepancy was auto-accepted because the dispute was not raised within 7 days. We send 3 reminders to your registered email ID — on the same day, on Day 4, and on Day 3.

Scenario 1 — Seller accepts

Create FCR ticket.

Scenario 2 — Seller disagrees or threatens

Create NFCR ticket and transfer call to L2 if threat is involved.

Nugget Ticket (FCR)

Nugget Ticket (NFCR)

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SOP — Insurance Claim

1. Check if claim is within 72 hours of LOST or DAMAGE date.

2. Identify which insurance provider (Bajaj/Marsh or ICICI Lombard/Symbo).

3. Collect and verify all mandatory documents from the seller.

4. Raise claim with insurance team.

5. Inform seller of settlement TAT (15–20 working days; 20–30 if surveyor required).

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How to Do on Seller Panel

Check Weight Discrepancies

1. Go to Billing > Weight Discrepancy (or via Orders > Weight tab).

2. View new discrepancies and take action: Accept or Dispute.

3. Must take action within 7 days to avoid auto-accept.

Raise a Weight Dispute

1. Go to Billing > Weight Discrepancy.

2. Find the discrepancy and click Dispute.

3. Upload images and evidence if available.

4. Submit the dispute.

Request a Ledger

1. Go to Help & Support > Create Ticket.

2. Select Category: Billing & Taxation.

3. Sub-category: Ledger Required.

4. Specify date range and format (Excel/PDF).

5. Submit. Ledger will be sent within 1–2 working days.

Submit Insurance Claim

Sellers can raise claims via the Help & Support section or by contacting the support team directly with all mandatory documents.

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Mobile App — How to Do

Check Finance / Billing (Mobile)

1. Tap three-dots menu at bottom.

2. Tap Finance to access billing, remittance, and wallet information.

View Weight Discrepancies (Mobile)

1. Three-dots menu > Finance > Weight Discrepancy.

2. View new discrepancies and take action (Accept / Dispute).

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SR Secure (Shipment Insurance) — Full Details

Maximum Claim Amount

Rs. 4,75,000.

Minimum Order Value

• Domestic: Rs. 2,500.

• International: From Re. 1.

Unsecured Shipment Liability

For unsecured shipments that are lost or damaged, refund up to Rs. 2,500 or invoice value (whichever is lower). Auto-processed within 7–10 days.

RTO / RVP (unsecured):

• RTO: Courier insures 40% of shipment value or Rs. 2,500 (whichever is lower).

• RVP: Courier insures 50% of shipment value or Rs. 2,500 (whichever is lower).

SR Secure Claim Settlement TAT

7–10 working days after submitting all required documents.

Claim Eligible Statuses

Lost, Damaged, or Destroyed.

Where Claim Amount is Credited

Bank account (for claims above Rs. 5,000). SR Wallet (for claims up to Rs. 5,000) — TAT 5–7 business days.

Goods Covered Under SR Secure

Health and Beauty products, Fashion Apparels, Electronics, Automobiles and Accessories, Home/Lifestyle/Gifts, Food and Groceries, Books/Music/Entertainment, Sports/Hobbies/Toys/Mobile Accessories, Medicines/Green Coffee, Tools and Hardware, Educational Contents, Mobile Back Cover, Stationery, Pet Supplies, Herbal Products, Printer Cartridges, Ink/Toner/Label Types, Mobile Phones, Artificial/Imitation Jewellery.

Goods NOT Covered Under SR Secure

Bulk shipments (unless in ISO Tank containers), livestock and living creatures, alcohol for consumption, cigarettes, deeds/securities/treasury notes, designs/patterns/manuscripts/documents, money (banknotes/coins), precious stones and metals (bullion, jewellery made of precious metals), fragile items (marble, granite, glass sheets, ceramics), refurbished or second-hand products, undervalued or overvalued products.

SR Secure Does Not Cover

Return shipments, international couriers like Aramex and DHL.

Documents for Claim

Policy documents emailed after creating each secured shipment (with AWBs and policy numbers).

How to Raise a Claim

1. Orders > All tab > Search AWB.

2. More Option > Raise a Claim.

3. Fill: PAN Number, Product Name, Product Description.

4. Upload: Tax Invoice, Letter of Subrogation.

5. Click Declaration checkbox > Submit.

Where to Find Policy Number

Email triggered at end of day when secure orders are created — contains all AWBs and policy numbers.

SR Secure Coverage for International Shipments

Available from Re. 1. Activatable during shipment creation or via Settings > Value Added Services > Auto-Secure Shipments.