Sales Inquiry Qualification Process
Standard operating procedure for qualifying inbound sales inquiries via Nugget tickets.
Mandatory Questions to Be Asked
The following details must be collected from the seller and updated in the Nugget ticket properties:
-
May I know your company or brand name?
-
May I know your name?
-
Could you please share your email ID so I can send you the details?
-
Just to get an idea, how many shipments do you usually process in a month?
-
Where do most of your orders come from — your own website, marketplaces, or social media?
-
What kind of products do you deal in?
-
Are you mainly looking for logistics support, or would you also require warehousing, fulfillment, and packaging services?
-
May I know your pickup pin code?
Scenario: No Current Shipments
If the seller currently has no shipments, use the following probing question:
"No problem at all! Are you currently in the planning stage, or have you already started your business?"
Ticket Update
If the business is not yet operational, mark "Business Already Running" = No.
Qualification Criteria
If Monthly Shipments Are 20 or Fewer
Use the following response:
"That's absolutely fine. To help you get started smoothly, I will share a detailed step-by-step guide with you via email and WhatsApp. You can begin shipping at your own pace using those resources."
If Monthly Shipments Are More Than 20
Use the following response:
"That sounds great. Based on your requirements, our team will reach out to you within the next 24 to 48 hours. They will guide you with the best solutions tailored to your business needs."
Nugget Ticket Configuration
| Field | Value |
|---|---|
| Issue Category | Sales |
| Sub Category | Sales Inquiry |
| Case Type | NFCR |
| Channel | SR Sales |
Important Notes
-
Ensure all mandatory details are collected before ending the interaction.
-
Verify the seller's contact details, especially the email ID and pickup pin code.
-
Update all captured information accurately in the Nugget ticket.
-
Follow the qualification criteria before committing any next steps to the seller.