Panel Settings

Product Info

User Role Management

• Sellers can create up to 14 additional sub-users (excluding main user).
• Not available on Lite plan.
• Sub-users can be assigned access to specific modules.
• Sub-users cannot be deleted — they can only be disabled.
• Buyer personal information visibility for sub-users can be restricted.

Add user: Settings > User Role Management > Manage User > Add New User > Fill details > Select modules > Add User

Edit user access: Settings > User Role Management > Manage User > three-dots menu > Edit User Access > Select modules > Save

Disable a sub-user: Settings > User Role Management > Manage User > Toggle to deactivate

Hide buyer data from sub-user: When adding or editing a user, set "Show buyer's Personal Information" to No.

Two-Factor Authentication (2FA)

When enabled, the main admin and registered users receive an OTP to verify login.

Enable/Disable: Settings > Password & Login Security > Two-Factor Authentication (2FA) > Toggle ON/OFF

Or: Profile icon (top right) > Two-Step Login > Toggle.

Courier Selection

Path: Settings > Courier Management > Courier Selection

• Activate or deactivate couriers.
• Set courier priority (Recommended, Cheapest, Fastest, Best Rated, Custom).
• Block ODA (Out of Delivery Area) pincodes per courier.
• Block RTO pincodes per courier.
• Custom priority setup requires the web panel.

Courier Rules

Path: Settings > Courier Management > Courier Rules

• Create rules to auto-assign or restrict specific couriers based on parameters: product SKU, order value, pickup pincode, payment mode, weight, and more.
• Move couriers to the "Restricted" section to disable shipping for specific conditions.

Shipment Features

Path: Settings > Shipment Features

Settings available:

• Order Verification: Enable to verify COD/prepaid orders before shipping.
• Split Shipment: Enable to allow partial fulfillment.
• Secure Shipment (Blanket): Auto-secure all shipments within eligible value range.
• E-Way Bill: Configure e-way bill requirements.

Return Settings

Path: Settings > Return Settings (or Buyer Experience > Return & Exchange Policy)

• QC Settings: Enable/disable quality check; select QC parameters (product name, image, size, brand, colour, IMEI for electronics).
• Refund Settings: Set refund modes (Manual, Back to Source, Store Credit, Instant Refund), auto-refund trigger status.
• Exchange Settings: Define exchange window (1–30 days), enable auto-approval, auto-assign return/forward orders.
• Return Window: Set the number of days buyers can initiate returns.

Buyer Communication Settings

Control which notifications are sent to buyers at each order stage.

Path: Settings > Value Added Services > Notify > Email & SMS Communication

Customize notifications for: Order Packed, Shipped, Out for Delivery, Delivered, NDR, RTO, etc.

Label Settings

Path: Settings > Company Setup > Labels

• Select label format (A4, 4×6 inch — standard for most couriers except Bluedart).
• Preview label before saving.
• Customize visible fields (seller address, brand name, order value visibility, mobile number, product name — availability varies by courier).

Invoice Settings

Path: Settings > Company Setup > Billing-Invoice-GST

• Set invoice prefix and series.
• Add CIN number (optional).
• Select invoice type.
• Hide buyer's contact number in invoice.
• Upload signature.
• Enable State-Level Invoicing — one consolidated invoice per state instead of per pickup address.
• Enable Pickup Address Based Billing to continue pickup-based invoices (enabled by default).

Additional Settings

Path: Settings > Additional Settings

• Customize the Add Order form (add fields like HSN code, Product SKU, buyer GSTIN, etc.).
• Manage COD to Prepaid conversion settings.
• Configure ODA pincode blocking.

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How to Do on Seller Panel

Add a Sub-User

Settings > User Role Management > Manage User > Add New User > Enter name, email, phone > Select modules > Add User.

Edit User Module Access

Settings > User Role Management > Manage User > three-dots for user > Edit User Access > Toggle modules > Save.

Enable 2FA

Profile icon (top right) > Two-Step Login > Toggle ON.

Or: Settings > Password & Login Security > Two-Factor Authentication > Toggle ON.

Set Courier Priority

Settings > Courier Management > Courier Selection > Courier Priority > Select method (Recommended / Cheapest / Fastest / Best Rated / Custom).

Custom priority requires the web panel.

Block ODA or RTO Pincodes

Settings > Courier Selection > Select courier > Block Pincodes > Select type (Courier, Account, or Custom) > Submit.

Create a Courier Rule

Settings > Courier Management > Courier Rules > Create New Rule > Enter rule name > Set parameter (SKU, order value, weight, etc.) > Assign couriers > Save.

Customize the Add Order Form

Settings > Additional Settings > Customize Order Form > Select additional fields > Save.

Enable State-Level Invoicing

Settings > Company Setup > Billing-Invoice-GST > Select state > Add GST number > Save.

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Mobile App — How to Do

Change Courier Priority (Mobile)

Three-dots menu > Settings > Courier Priority > Select: Recommended, Cheapest, Fastest, Best Rated.

Custom priority requires the web panel.

Manage Users (Mobile)

User management features are available in Settings on the mobile app for basic operations.

Enable 2FA (Mobile)

1. Tap Profile icon (top right).
2. Tap Two-Step Login.
3. Toggle ON.

Change Primary Pickup Address (Mobile)

Three-dots menu > Settings > Pickup Address > Swipe left on the desired address > Set Primary.

Or tap + to add a new address and check "Set this address as Primary."