Account & KYCPanel Setup & Manage

Panel Setup and Manage

Catalogue management, packaging master, tools (rate calculator, reports, bulk actions), dashboard, and navigation bar guide

Product Info

Catalogue / Product Management

Sellers can add and manage their product catalogue in Shiprocket for inventory tracking, order mapping, and QC-enabled returns.

Add a product: Setup and Manage > Catalogue > All Products > + Add Product

Add a category: Setup and Manage > Catalogue > Categories > Add New Category

Bulk product upload: Catalogue > All Products > Bulk Upload > Download template > Fill data > Upload

Packaging Master

Save package dimensions to autofill during order creation and avoid repeated manual entry.

Path: Setup and Manage > Packaging > Package Master

  • Save packages with L × W × H (cm) and weight (kg).

  • Map SKUs to packages.

  • Upload image proofs to request volumetric weight freezing — prevents weight discrepancy for those packages.

Rate Calculator

Check freight rates before creating an order.

Path: Tools > Rate Calculator

  • Select shipment type (Forward or Return).

  • Enter pickup pincode, delivery pincode, weight, and dimensions.

  • View all available courier partners with rates, EDD, and services.

  • Also available for international shipments.

Reports

Path: Tools > Report > Shiprocket Reports tab

Download reports for orders, shipments, weight discrepancies, NDR, refunds, etc. Reports are sent to the registered email or available for direct download.

Bulk Actions

Path: Tools > Bulk Actions

Enter Order IDs or Tracking Numbers and select action type:

  • Print Label

  • Print Invoice

  • Print Manifest

Activity Log

Path: Tools > Activity Log

Track uploaded files, bulk orders, errors, and recent bulk operations.

Dashboard Overview

The Dashboard provides:

  • Today's orders, pending pickups, in-transit shipments.

  • COD remittance status.

  • NDR / RTO summary.

  • Financial metrics and wallet balance.

  • Promotional banners and product highlights.

Quick Actions (Top Navigation Bar)

From the top navigation bar's Quick Actions tab, sellers can:

  • Add a new order

  • Track a shipment

  • Recharge wallet

  • Check wallet balance (displayed next to the wallet icon)

Upcoming Pickups (Home Page)

The Home page shows upcoming pickups scheduled for today and tomorrow. From here, sellers can:

  • Download labels, invoices, and manifests for upcoming pickups.

  • View pickup status and take action.

Profile Widget (Top Right)

Shows: phone number, email ID, company ID, KAM details, current plan. Quick access to plan upgrade, referral program, and billing.

How to Do on Seller Panel

Add a Product to Catalogue

  1. Go to Setup and Manage > Catalogue from the left menu.

  2. Click All Products.

  3. Click + Add Product (or Bulk Upload for multiple products).

  4. Fill in product name, SKU, price, HSN code, category, and other details.

  5. Save.

Save a Package in Package Master

  1. Go to Setup and Manage > Packaging > Package Master.

  2. Click + Add Package.

  3. Enter package name, dimensions (L × W × H in cm), and weight.

  4. Optionally upload images for volumetric freeze.

  5. Map SKUs if needed.

  6. Save.

Use the Rate Calculator

  1. Go to Tools > Rate Calculator.

  2. Select shipment type (Forward / Return / International).

  3. Enter pickup pincode, delivery pincode, weight, and dimensions.

  4. View all available courier options with rates, EDD, and services.

Generate a Report

  1. Go to Tools > Report.

  2. Under Shiprocket Reports tab, find the desired report type.

  3. Click Download.

  4. Report is sent to your registered email or available for direct download.

Check Upcoming Pickups

From the Home page, scroll to the Your Upcoming Pickups section to view and manage pickups scheduled for today and tomorrow.

Access Profile and KAM Details

  1. Click on the Profile icon (top right).

  2. View: phone number, email ID, company ID, KAM name, KAM email, KAM phone.

Mobile App — How to Do

Manage Channels (Mobile)

  1. Three-dots menu at bottom > Channel Integration.

  2. View connected channels and add Shopify.

Check Wallet Balance (Mobile)

Wallet balance is visible on the Home screen of the Shiprocket app next to the wallet icon.

Set Courier Priority (Mobile)

Three-dots menu > Settings > Courier Priority > Select: Recommended, Cheapest, Fastest, Best Rated.

Change Primary Pickup Address (Mobile)

Three-dots menu > Settings > Pickup Address > Swipe left on address > Set Primary.

Access Profile (Mobile)

Tap the Profile icon (top right) to view and update your profile details including mobile number and email.

Change Mobile Number (Mobile)

  1. Open profile from top right corner.

  2. Tap phone number field > Edit Number.

  3. Enter new number.

  4. Verify with OTP.

Reports — Full Detail

Available Report Types

1. All Order Report

  • Tracks lifecycle of AWBs: zones, type (prepaid/COD), package dimensions, pickup schedules, ETD.

  • Key insights: Payment mode, channel %, pickup location, status of AWB, estimated delivery date.

  • Logic: AWB generated date within selected date range.

2. NDR Report

  • NDR delivery through Shiprocket, response by attempts, delivery requests, attempts within 24–48 hours, final delivery.

  • Helps optimize delivery process.

3. Weight Discrepancy Report

  • Download from Billing > Weight Discrepancy > Download icon (top right). Report sent to registered email.

4. COD Remittance Report

5. Refund Report

  • Returns > Return Received tab > Download Report > Refund Report.

Scheduling Reports

  • Reports can be scheduled to be sent via WhatsApp, Email, or Webhook.

  • Maximum 10 actively scheduled reports at a time.

  • Maximum data range per report: 30 days.

  • Format: CSV or XLS.

Path: Tools > Reports > Schedule Report > Select report name, medium, frequency, date range, and time.

Demo/Sample: Tools > Reports > Schedule Report popup > Enter email/WhatsApp > Get Demo Message.

View scheduled reports: Tools > Reports > My Scheduled Report > Scheduled Report History.

Rate Card

Tools > Rate Card — view courier-wise and zone-wise pricing with minimum weight and mode of transportation.

Three tabs: Forward rates, Reverse rates, Document rates.

To compare rates across plans: Use the plan dropdown (Lite, Basic, Advanced, Pro) on the Rate Card page. Filters available for shortlisting couriers by parameters.

Activity Logs

Tools > Activity Logs — a log of all bulk actions, imports, and downloads in your account.

Direct link: https://app.shiprocket.in/seller/activity-logs

Bulk Print Actions

Tools > Bulk Print Actions > Select Action Type (Print Label) — print up to 500 labels in one go.

Pincode Zone Mapping

Tools > Pincode Mapping Zone — check serviceability between pincodes and export full serviceability list.

Export serviceable pincodes: Tools > Pincode Mapping Zone > Pickup Zone Serviceability Sheet > Enter Pickup Pincode > Export (sent to registered email).

Dashboard Data

Dashboard data is updated on T-1 basis — there may be a slight delay. Real-time data requests are not currently supported.

Switch between Domestic and International dashboard: Top left dropdown on Dashboard page.

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