Welcome to SR SOP Site
This site is your central knowledge hub for process guides, troubleshooting steps, and support procedures.
How to find what you need
Ask AI
Use the Ask AI option to type your question in plain language, e.g. "How to help with RTO without NDR" or "How to cancel order from ICRM" — and get a direct answer pulled from the SOP content.
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Best during a live call when you need a quick answer without reading the full page.
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Click on suggestive questions at the end of answer to check related information.
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You can also check the link in the answers for the pages/sections referred to.
Use the New Chat icon at the top to start a new query and get a fresh, more relevant answer without referencing chat history.
Smart Search
Use the Search bar at the top or press Ctrl K from anywhere on the site. Type a keyword — "wallet", "NDR", "KYC", "pickup failed" — and matching pages appear instantly. Best when you know the topic.
Browse
Click any topic in the left sidebar to open the full SOP. Use the "On this page" index on the right to jump to a specific section within that page.