Label Customization
Self-serve label customization, configurable fields, formatting controls, character limits, and important courier exceptions
Product Info
Self-Serve Label Customization
Sellers can now design and control shipping labels directly from the Shiprocket dashboard — no manual intervention required.
Access: Settings > Company Setup > Labels
What Can Be Customized (40+ Parameters)
| Category | Configurable Options |
|---|---|
| Branding & Logo | Show/Hide Shiprocket branding, brand logo, channel logo |
| Support Details | Show/Hide or edit customer support contact details |
| Delivery & Pickup Details | Toggle buyer/seller information, barcodes, routing codes, RTO details, GSTIN |
| Order & Product Details | Show/Hide SKUs, product names, prices, discounts, HSN, shipping charges, collectable amounts |
| Miscellaneous | Add/edit Notes, show invoice/E-Way Bill/order details |
| Formatting Controls | Adjust font styles (bold/italic/underline), trim long SKUs/product names, decide line items display |
Default Character Limits
| Field | Limit |
|---|---|
| SKU | 10 characters |
| Product Name | 10 characters |
| Line Items per Label | 5 (with option to extend across multiple pages) |
| Seller Address | 120 characters (customizable) |
| Buyer Address | 130 characters (customizable) |
| Notes Section | 100 characters (customizable) |
How to Preview
All changes are reflected in a real-time preview panel within the dashboard. You can also use the print option to check the updated label before saving.
Shiprocket Branding
By default, "Powered by Shiprocket" is mandatory. To remove it, raise a request through your KAM or Tech Support team.
Courier-Mandatory Fields (Cannot Be Changed)
All required courier-level fields (barcodes, routing codes) remain intact — your changes are limited to visibility, branding, and formatting only.
Label Size
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Default: 6×4 inch label for most couriers.
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Bluedart: A4 size label.
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International orders: Fixed A4 size.
Field Availability by Courier
| Field | Exception |
|---|---|
| Order value on label | Bluedart, Delhivery, Wow, DotZot, Professional, Gati, Shadowfax — cannot be hidden |
| Mobile number on label | Ekart and Bluedart — cannot be hidden |
| Address on label | Ekart and Bluedart — cannot be hidden |
| Product name on label | Only available for XpressBees and Ekart |
Applying Customizations
Once saved, label settings automatically apply to all future shipments from your account, across all channels.
Channel-specific settings: Currently not available. Settings apply account-wide. Contact Account Manager for channel-specific requirements.
Additional Notes
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Changes apply to shipments created after saving the settings — not retroactively.
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You can edit and save changes anytime. Real-time preview helps verify before finalizing.
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Currently covers shipping labels only. Invoice customization is under development.
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No technical knowledge required — point-and-click with live preview.
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Settings are saved even after logout.
How to Do on Seller Panel
Access Label Settings
Settings > Company Setup > Labels (or Settings > Change Label).
Customize and Save Label
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Go to Settings > Company Setup > Labels.
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Preview the current label.
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Toggle fields ON/OFF (branding, seller/buyer address, barcodes, SKUs, etc.).
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Adjust font size and style for available sections.
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Set character limits for Address and Notes if needed.
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Use the real-time preview panel to verify changes.
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Click Save to apply to all future shipments.
Download Labels
Single order: Orders > More (...) > Download Label.
Bulk orders: Select orders > Bulk Actions > Download Label.
Bulk via scanning: Orders > Ready to Ship > Scan icon > Paste AWBs > Choose format > Download Manifest/Labels.
Change Label Format
Settings > Company Setup > Labels > Select format (A4, 4×6 inch, etc.) > Save.
Remove Shiprocket Branding from Label
Contact your KAM or Tech Support team to raise a request. This cannot be done independently.