Order Creation

Product Info

Order Statuses

Forward Journey: Pickup Scheduled → Out For Pickup → Picked Up → Shipped → In-Transit → Reached at Destination Hub → Out For Delivery → Delivered → Undelivered

Reverse Journey: RTO Initiated → RTO In-Transit → RTO Reached at Hub → RTO Out For Delivery → RTO Delivered → RTO Undelivered

Key Concepts

• Dead Weight: The actual physical weight of the package in kilograms. Minimum chargeable weight is 0.5 kg.

• Volumetric Weight: Calculated as L × B × H / 5000. The higher of dead weight and volumetric weight is used as Applicable Weight for freight charges.

• Order Tags: Labels assigned to orders for identification and filtering. Multiple tags can be added per order.

• MPS (Multi-Packet Shipment): Available for Delhivery only. Allows up to 20 packets (1 Master + 19 Child AWBs) with a combined max weight of 1,000 kg. Minimum chargeable weight is 10 kg. Works for manual orders only — not for channel integration orders.

• Self-Fulfilled Orders: Shipments managed directly by the seller instead of using Shiprocket courier partners.

• Quick Shipment: A shorter version of the single order creation process for domestic shipments only.

Order Creation Options

Two modes available:

• Single Order: Fill in all fields manually — pickup address, delivery details, product details, payment method, package details, and optional other details.

• Bulk Order: Upload an Excel or CSV file using a downloaded template (Advance Excel, Basic Excel, or CSV format). Upload file → check errors → fix and re-upload if needed → ship from Processing tab.

Order Tabs on Panel

Filters Available (New Tab)

Status, Channels, Payments, Pickup Address, Delivery Country, Secured Shipments, Order Tag, Multiple Order IDs, SKU.

Pickup ID vs Manifest ID

• Pickup ID: Used to escalate pickup delays. One Pickup ID groups shipments by pickup address, courier, and scheduled date.

• Manifest ID: Used for post-pickup disputes. Still valid — manifest is required when handing shipments to pickup executive.

Courier Selection Parameters

Rating (based on Pickup Performance, Delivery Performance, NDR Performance, SLA), Expected Pickup, Estimated Delivery, Chargeable Weight, Charges, RTO Charges, and additional services (Call Before Delivery, Instant POD, Real-Time Tracking).

E-Way Bill

• Required for shipments with order value over ₹50,000.

• Must include: E-Way Bill number, E-Way Bill PDF, and invoice.

• Valid for 7 days.

• Upload at pickup generation or from Ready to Ship screen.

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SOP — Order Creation

Scenario 1 — Seller wants to create an order from the panel

System Check: Copy link from SPARK and paste in a new tab.

Path: Seller Panel > Orders(left menu) > Add Orders > New > Add Order > Domestic > Add details > Click on Add Order > Ship Now > Select Courier Partner

Scenario 2 — Seller is unable to create an order from the panel

1. Ask the seller for a screenshot of the panel.

2. Assign to Customer Support Tech Desk. TAT: 24 hours.

Nugget Ticket — Scenario 1 (FCR)

Nugget Ticket — Scenario 2 (NFCR)

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How to Do on Seller Panel

Create a Single Order

1. Go to Orders > Add Order from the left menu (or use shortcut A+O or Quick Actions at the top navigation bar).

2. Select Single Order.

3. Fill in:

   • Pickup Address: Select a saved address or add a new one.

   • Delivery Details: Mobile number, full name, complete address of buyer.

   • Product Details: Product name, unit price, quantity, tax rate, and optional fields (discount, shipping charges, gift wrap, transaction fee).

   • Payment Method: Cash on Delivery or Prepaid.

   • Package Details: Dead weight (kg) and dimensions (L×W×H in cm). Applicable weight = higher of dead or volumetric weight.

   • Other Details (optional): Order Channel, Order Tag, custom Order ID, Notes.

4. Click Ship Now to ship immediately, or Add Order to save and ship later.

5. On Ship Now screen, select courier partner and schedule pickup.

Note: You can customize the Add Order form with additional fields from Settings > Customize Order Form (e.g., HSN Code, Product SKU, Additional Delivery Details).

Create a Bulk Order

1. Go to Orders > Add Order > Bulk.

2. Download the template (Advance Excel / Basic Excel / CSV).

3. Replace sample data with your order data.

4. Upload the file.

5. Check for errors in Recent Uploads; download error file, fix, and re-upload if needed.

6. Ship from the Processing tab.

Ship an Order

1. Go to Orders > New tab.

2. Find your order and click Ship Now.

3. Review courier options (rating, EDD, chargeable weight, charges).

4. Click Ship Now on preferred courier.

5. Schedule pickup — choose today or a future date (up to 5 working days in advance).

Edit an Order

• Before courier assignment: Edit buyer details, pickup details, weight, package details.

• After courier assignment: Only complete address or landmark can be edited.

Path: Orders > More (...) > Edit Order > Make changes > Update

Clone an Order

Orders > Search AWB/Order ID > More (...) > Clone Order → redirected to Add Order page.

Change Payment Mode

1. Orders > New tab > More (...) > Edit Order.

2. Change mode (COD to Prepaid or Prepaid to COD before pickup; after courier assignment, only COD to Prepaid is possible via Payment Mode Settings).

3. Click Update.

Conditions: Not applicable for Out for Delivery, RTO, or Delivered status. Only for Ecom Express, Delhivery, and Xpressbees. Change is one-time only and cannot be reversed.

Cancel an Order

Orders > Search AWB/Order ID > More (...) > Cancel Order.

Note: Cannot cancel after "Out for Pickup" status.

Bulk Actions Available

From New tab (select multiple orders):

• Ship Now, Cancel Orders, Change Pickup Address, Verify Orders, Add Stock, Map Now.

From Ready to Ship tab:

• Download Label, Download Invoice, Download Picklist, Schedule Pickup, Download Manifest.

Download Labels, Invoices, Manifests

• Single order: Orders > More (...) > Download Label / Download Invoice / Download Manifest.

• Bulk: Select orders > Bulk Actions > Download Label / Invoice / Manifest.

• Manifest (Scan method): Orders > Ready to Ship > Scan icon > Paste AWBs > Choose format > Download Manifest.

Add Pickup Address

Settings > Pickup Address > Manage Pickup Addresses > Add Pickup Address > Fill address details > Save Address.

Note: You cannot change the city, state, or pincode of a saved pickup address.

Add Order Tags

Orders > New or All tab > More (...) > Add Order Tag > Type tag > Enter > Save.

Verify Orders

Single: Orders > New tab > More (...) > Mark as Verified.

Bulk: Orders > Select multiple > Bulk Actions > Verify Orders.

Enable verification setting: Settings > Shipment Features > Order Verification > Toggle ON.

Upload E-Way Bill

Single Order: Orders > Ready to Ship tab > Schedule Pickup > Enter E-way bill number and upload PDF + invoice.

Bulk: Orders > Ready to Ship > Upload Eway Bill icon > Download list > Fill CSV > Upload.

Change E-Way Bill: Orders > Ready to Ship or All tab > More (...) > Change Eway Bill.

Multi-Packet Shipment (MPS)

Contact support (9711941080) or your KAM to activate MPS. Once active:

1. Go to Orders > Add Order.

2. Fill all details; in Package Details, enter package count > 1.

3. Enter weight and dimensions.

4. Click Done to add order.

MPS is available for Delhivery only. Manual orders only. Max 20 packets, max combined weight 1,000 kg, minimum chargeable weight 10 kg.

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Mobile App — How to Do

Create a Domestic Order

1. Tap Add Orders from the bottom menu.

2. Select Domestic Forward Order > Proceed.

3. Select a saved pickup address or tap + New Pickup Address.

4. Enter Delivery Details: first name, last name, email (optional), phone, alternate phone (optional), address, landmark (optional), pincode.

5. Add Product Details: name, quantity, unit price, SKU; tap Show More for category, HSN code, tax rate, discount.

6. Tap + Add Another Product to add more items.

7. Select payment mode: COD or Prepaid.

8. Enter package weight, type, and dimensions (L × B × H in cm).

9. Tap Next.

10. Add Optional Details: Order ID, date, channel, tags, reseller name, buyer GST, notes.

11. Tap Add Order to save, or ship immediately from the same screen.

Create a Return Order (Mobile)

1. Tap Add Order from the bottom menu.

2. Select Return Orders.

3. Fill in: Return Address, Customer Details for Pickup, Order Details (ID, date, channel), Product Details (name, qty, price, SKU).

4. Tap Next.

5. Add Package Details: weight and dimensions.

6. Add Return Details: reason, images (optional).

7. Tap Create Return Order.

8. Assign courier and schedule pickup using Ship Now.

Check Return Orders (Mobile)

Three-dots menu at bottom > Returns > track or initiate return from here.

Check COD Remittance (Mobile)

Three-dots menu at bottom > COD Remittance > apply date filter to view remittance details.

Connect Shopify Channel (Mobile)

1. Three-dots menu at bottom > Channel Integration.

2. Tap the + icon to add a new channel.

3. Enter your store URL > Connect to Shopify.

4. Log in to Shopify > authorize by clicking Install App.

5. Edit channel settings on the Shiprocket channel page as needed.

For other channels (non-Shopify), you must use the web panel.

Set Courier Priority (Mobile)

1. Three-dots menu at bottom > Settings > Courier Priority.

2. Choose from: Recommended By Shiprocket, Cheapest, Fastest, Best Rated, Custom.

Custom priority can only be set from the web panel at https://app.shiprocket.in/courierPriority.

Reassign Courier (Mobile)

1. Go to Orders > Ready to Ship tab.

2. Swipe the order card left > three-dots menu > Reassign Courier.

3. Select a new courier partner.