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ZOP — D2C Marketplace

ZOP.in onboarding, commission structure, catalogue management, order flow, and remittance for D2C brands

Product Info

What is ZOP?

ZOP (zop.in) is a curated D2C marketplace by Shiprocket that provides additional demand channels for brands. It is integrated with Shopify and the Shiprocket seller panel.

Commission Structure

  • 30% commission on every successfully delivered order (inclusive of taxes).
  • Commission covers: demand generation, customer service, payment collection, social media marketing, re-marketing, communications, and website maintenance.
  • Commission is charged only on delivered orders — not on RTO or returned shipments.
  • For RTO/returned shipments, ZOP bears the shipping cost.
  • Orders below Rs. 250 incur an extra Rs. 50 in the payout.
  • Shipping cost for delivered orders is borne by the brand.

Eligibility for Onboarding

  1. Active website.
  2. Agree to put the ZOP badge on homepage, product detail page, and checkout page.
  3. Agree to send tracking communication via myShiprocket app.

Documents Required for Onboarding

Email, Shiprocket Seller ID, website URL, SPOC name and phone, brand logo and images, top 3 brand USPs, brand story (under 300 words), founder name and story (under 300 words), professional founder photograph.

Contact: support@zop.in

Order Flow

  1. Shopify integration syncs catalogue, inventory, and pricing automatically.
  2. Orders placed on ZOP flow back to Shopify for processing.
  3. Status updates accordingly.
  4. Orders must be shipped via Shiprocket — AWB numbers are auto-fetched.
  5. Orders not processed within 48 hours are automatically cancelled.

ZOP order identification: Order name starts with prefix #ZOP or carries the ZOP order tag.

Remittance

  • Processed weekly on Fridays for all delivered orders.
  • Remittance is paid 7 days after delivery.
  • Buyer disputes raised within 7 days of delivery are exceptions.
  • Seller is notified via email with a CSV detailing remittance-processed orders.
  • Payment invoices: Generated monthly for settled orders of the previous month.

Catalogue Updates

  • Can be updated at any time.
  • Product level: Title, description, category, subcategory, images.
  • Variant level: Price, product images.
  • No limit on number of products listed.
  • Listing all SKUs is not mandatory.

Stock Management

Stock notifications are not sent by ZOP. Sellers can view stock in "My Listings" — color-coded:

  • Green: Sufficient
  • Yellow: Low
  • Red: Out of stock

Packaging

Special packaging is not mandatory, but secure and attractive packaging is recommended.

Post-Delivery Returns

Buyers can raise a return request for damaged/destroyed products within 5 days of delivery by contacting support@zop.in.

ZOP Dashboard Sections

  • Actions requiring attention
  • Order/Revenue overview
  • Fulfillment overview
  • Cancellation trends
  • SKU performance
  • Filters: Weekly, Monthly, Quarterly

How to Do on Seller Panel

Onboard to ZOP (Existing Shiprocket Sellers)

  1. Connect your Shopify channel on Shiprocket (keep it connected at all times for ZOP to work).
  2. Express interest by signing up.
  3. Shiprocket conducts eligibility checks.
  4. Once approved, products go live on zop.in.

Access ZOP from Panel

Seller Panel > Apps section > ZOP > Redirected to ZOP homepage.

Update Catalogue

Apps > ZOP > My Listings > Edit categories, subcategories, product names, descriptions, listing prices, or listing statuses (bulk or individually).

Change Product Description

Apps > ZOP > My Listings > Product level > Edit description > Save.

Change Product Price

Apps > ZOP > My Listings > Variant level > Edit price > Save.

View ZOP Orders

Apps > ZOP > Dashboard > View all ZOP orders.

View Sales and Revenue Metrics

Apps > ZOP > Dashboard > Today's orders, revenue insights, average revenue, cancellation percentage, order processing TAT breach rate.

Report Payment Issues

Contact support@zop.in for missing or incorrect payments.

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