Recent UpdatesCash on demand

Cash on Demand - Remittance Cycle

Cash on Demand 

  1. Overview

Cash on Demand is a premium, opt-in service available to sellers on the standard D+8 COD cycle. It enables sellers to receive their COD remittance earlier instead of waiting until the regular D+8 settlement.

Payout Modes

Sellers can choose how they want to receive their early COD remittance:

1. Wallet Credit

COD remittance is credited instantly to the seller’s Shiprocket wallet.

A wallet remittance fee is applied.

2. Direct Bank Transfer

COD remittance is transferred directly to the seller’s registered bank account.A bank transfer remittance fee is applied.

Remittance Fee

The Cash on Demand fee is dynamic and seller-specific.

The applicable fee can differ across sellers.

The fee can also differ based on the selected payout mode.

Wallet and bank transfer may have different fee rates.

The final applicable fee is displayed to the seller before they confirm the transaction.


Eligible Seller:-

1. All sellers are eligible EXCEPT those on the Early COD settlement cycle

2. Seller must have an active bank account linked to their Shiprocket account

3. Seller must have opted in / activated the Cash on Demand service

4. Applicable to domestic sellers only (not available for international sellers)

Product Page

Product Page

Step 1: Land on Product Page

The seller lands on the Cash on Demand Product page, where the available COD remittance amount is displayed.

Step 2: Select Amount

The seller selects the amount they want to access through Cash on Demand.

Step 3: Select Payment Method

The seller selects their preferred payout method:

  • Wallet Credit
  • Direct Bank Transfer

The applicable dynamic, seller-specific remittance fee is displayed based on the selected payment method and the final net transfer amount will be displayed which will be credited to the wallet or bank as the seller requested. 

Step 4: Submit Request

The seller reviews the amount, payment method, and applicable fee, then clicks Submit to initiate the Cash on Demand request.

Step 5: OTP Verification

An OTP is sent to the seller's registered mobile number. The seller enters the OTP to authenticate and confirm the transaction.

Step 6: Processing & Credit

Once the OTP is successfully verified, the transaction is processed.

The requested amount is expected to be credited to the selected payment method within 30 minutes.

Step 7: Transaction Status

The transaction status is displayed on the Cash on Demand page.

Success

  • The transaction is completed successfully.
  • The amount is credited to the selected payment method.

Failure

  • The transaction status is shown as Failed.
  • The seller can click Try Again to initiate the request again.


How to Reach the Product Page

  1. COD Remittance Page

             (Upcoming COD tab → Withdraw Now)

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  1. Settings

(Seller Remittance → Cash on Demand card)

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  1. VAS Settings

(Improved Cash Flow → Cash on Demand card)

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Cash on Demand – FAQs

1. How fast will I receive the money?
Withdrawals are processed instantly. Funds are typically credited to your registered bank account or Shiprocket Wallet within minutes, subject to banking network availability.

2. Will Cash on Demand affect my credit score?
For standard Cash on Demand withdrawals adjusted against your Shiprocket settlements, there is no impact on your credit score. However, the highest available limits may be powered by our lending partners and require lender onboarding. In such cases, repayment behaviour may be reported to credit bureaus as per the lender's policies. Missed or overdue repayments may impact your credit score.

3. What happens if my settlements are not enough to cover the withdrawal?
Recovery is automatically adjusted from your future COD remittances. If the amount remains unpaid after the repayment period or there are insufficient future settlements, direct repayment may be required.

4. Why is verification required for higher limits?
The highest withdrawal limits are powered by our lending partner network. To unlock these limits, a one-time business verification and lender onboarding process is required. Verification may include GST, PAN, business details, and bank account verification. Once completed, you can continue accessing eligible limits without repeating the process for every withdrawal.

5. Why is my available limit lower than expected?
Your available limit is calculated dynamically based on recent shipment activity, COD collections, settlement trends, and overall business performance on Shiprocket. Limits refresh regularly and may increase or decrease over time.

6. Can I repay a withdrawal manually?
No manual repayment is required. Recovery happens automatically through your future COD settlements. If future settlements are insufficient to recover the outstanding amount, direct repayment options may be made available where applicable.

For any Queries 

Email :-zorawar.ghumman@shiprocket.com
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