Finance & BillingPlans & Billing

Plans and Billing

SAAS plan upgrade and downgrade, postpaid service, label settings, packaging, and milestone program

Product Info

Shiprocket Plans

PlanMonthly ShipmentsPriceChannel IntegrationsRates from (excl. GST)
LITEUp to 60Free—₹26.27 / 0.5 kg
BASIC60–100₹950/month2₹24.58 / 0.5 kg
ADVANCED100–300₹1,800/month7₹22.88 / 0.5 kg
PRO300–1,000₹2,700/month7 + 25,000 SKUs + KAM₹20.34 / 0.5 kg
ENTERPRISE2,500+Contact salesCustomCustom

  • Plans activate instantly on successful payment.

  • Payment options: Credit/Debit card, Net Banking, UPI, Debit card + ATM PIN, 3rd party wallets.

₹99 / ₹199 Business Plan (GST-Verified Sellers)

  • Gives up to 10% off on shipping rates.

  • ₹99/month subscription paid automatically through UPI AutoPay.

  • Available on Ship Now screen: Upgrade & Get Discounted Price.

Plan Downgrade

  • Seller cannot get a refund for remaining plan days.

  • 10-day grace period: After plan expiry, seller can use plan rates for free for 10 additional days.

  • On Day 11, plan automatically migrates to Lite.

Postpaid Service

  • Provides a dynamic daily shipping limit based on COD delivered shipments.

  • No need to maintain wallet balance for COD shipments.

  • Limit can only be used for COD shipments. Prepaid shipments require wallet balance separately.

  • Available on desktop version only.

Activate: Settings > Remittance Settings > Toggle ON for Postpaid > Upload signature > Accept agreement > Submit

Deactivation conditions:

  • If no shipments are In-Transit: process deactivation in 24–48 hours.

  • If any shipments are In-Transit: cannot deactivate until all shipments are delivered.

Milestone Program (Live from 1st December 2025)

New sellers receive discount coupons on their 2nd, 3rd, and 4th shipments.

ShipmentCoupon UnlockedValid On
1stWelcome202nd shipment
2ndDelight203rd shipment
3rdShip204th shipment

  • Each coupon gives 20% off on shipping cost, capped at ₹100.

  • Coupons must be manually applied during checkout — not auto-applied.

  • If unused on the eligible shipment, it expires and does not roll over.

  • Available on web only (app rollout pending).

  • Automatically enabled for every new seller after first AWB assignment. No activation required.

  • What counts as a successful shipment: AWB Assignment.

SHIP500 Coupon Code

Gives ₹500 cashback on a minimum recharge of ₹500.

Label Settings

Path: Settings > Change Label

SettingExceptions (cannot be hidden)
Order value on labelBluedart, Delhivery, Wow, DotZot, Professional, Gati, Shadowfax
Mobile number on labelEkart and Bluedart
Address on labelEkart and Bluedart
Product name on labelAvailable only for XpressBees and Ekart

6×4 inch label size is used for all couriers except Bluedart. Changes apply only to shipments created after the setting is updated.

Label types: 3 types available. Contact support for details on label type preferences.

Packaging

Sellers can order packaging materials from the panel:

  • Corrugated boxes, plain courier bags, transparent tapes, brown tapes, plastic stretch film.

  • Minimum order: 100 units.

  • Order confirmation ID is sent to registered email.

  • Cancellation is possible before the order is shipped.

SOP — SAAS Plan Upgrade

Path: User Profile > Current Plan

To compare plans and pricing, visit: Shiprocket Pricing

Tip: Before escalating to the sales team, describe Shiprocket USPs — COD and early COD plans, SRX, warehouse facility, etc.

Nugget Ticket (FCR)

FieldValue
ChannelCustomer Support Call Center
Agent AssignOwn Name
StatusResolved
SubjectSeller Wants to Know About SAAS Plan
FCRYes
SR Issue CategoryPlan Related
Sub CategoryUpgrade Plan

SOP — SAAS Plan Downgrade

For the downgrade plan, we will deny the seller first, and exceptionally will assign a ticket to tech support.

SOP — Postpaid Deactivation

If no shipment is In-Transit: Process deactivation — TAT: 24–48 hours.

If any shipment is In-Transit:

Sir / Ma'am, there are some open shipments in your account. You will be able to deactivate the postpaid plan once all shipments are delivered.

Nugget Ticket (NFCR)

FieldValue
ChannelCustomer Support Finance Desk
Agent AssignPriya / Manisha
StatusOpen
SubjectPostpaid Plan Deactivation
FCRNFCR
SR Issue CategoryPlan Related
Sub CategoryPostpaid Plan Inquiry

SOP — Packaging Query

Nugget Ticket — General Query (FCR)

FieldValue
ChannelCustomer Support Call Center
Agent AssignOwn Name
StatusResolved
SubjectShiprocket Packaging Query
FCRYes
SR Issue CategoryOther
Sub CategoryOther

Nugget Ticket — With AWB or Order ID (NFCR)

FieldValue
ChannelSR Packaging
Agent AssignChanchal Sethi
StatusOpen
SubjectShiprocket Packaging Query
FCRNFCR
SR Issue CategoryOther
Sub CategoryOther

How to Do on Seller Panel

Upgrade Plan

  1. Go to Billing > Current Plan Details or click the Profile icon (top right) > Current Plan.

  2. Compare plans and select the desired plan.

  3. Click Activate.

  4. Select plan duration.

  5. Apply coupon code if available.

  6. Click Pay Now and complete payment.

Activate Postpaid

Settings > Remittance Settings > Toggle ON for Postpaid > Upload signature > Accept agreement > Submit

Buy Packaging

  1. Go to Seller Panel > Setup and Manage > Packaging > Buy Packaging.

  2. Click Buy Packaging (top right).

  3. Confirm redirect to packaging.shiprocket.in.

  4. Select packaging type, quantity (min 100), and place order.

  5. Order confirmation ID sent to registered email.

Customize Label Settings

Settings > Company Setup > Labels

  • Preview the label.

  • Select format (A4, 4×6, etc.).

  • Customize visible fields (seller address, brand name, etc.).

  • Click Save.

Enable State-Level Invoicing

Settings > Company Setup > Billing-Invoice-GST > Select state > Add GST number

State-level invoicing provides a single consolidated invoice per state instead of per pickup address.

Check Current Plan

User Profile > Current Plan (header menu) — view active plan and compare plans.

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