E-mail/Phone Number Update

Going forward, Tech Support will no longer update registered email IDs or phone numbers, as an existing process is available for sellers to update these details.

If a seller encounters the error “Email/Phone Already Taken”, Seller will follow the below steps ;-

1. Seller Account

• Ask the seller to log in to their old account via Shiprocket using the  existing email ID.
• If the seller has forgotten the password, ask them to reset it and log in.
• The seller will receive the OTP on the registered email ID. Once they log in using the OTP, they can release the  email ID/phone number by:
  • Adding a “+” before @, for example, xyz+@gmail.com, or
  • Updating it to any other existing/valid email ID.
• Once the original email ID/phone number is released, the seller can use it in the new account.

2. Manager User

• A Manager user can also log in to the existing account and release the email ID by:
  • Adding a “+”, for example, xyz+@gmail.com, or
  • Updating it to any other existing/valid email ID.
• Once released, the original email ID can be added to the new account as an Admin User.\

Tech Support  will not  manually update registered email IDs or phone number

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