Red SOS - New Guidelines

RED SOS Guidelines

RED SOS CONDITION – PICKUP

Shipment Image with visible AWB and Shipper no. is Mandatory for Red SOS Shipper no in shipment should be same as what the Seller is sharing over call • Any type of threat, such as Social Media, Management, Legal, or Churn • Pickup delayed by more than 48 hours • Seller contacted multiple times on the same day for the same AWB number. • Pickup delayed due to Delhivery/India Post as the courier partner and subsequently reassigned to another courier partner Reassigned cases don’t need image

RED SOS CONDITION – NDR

BPR in last 48 hrs is mandatory along with a buyer RTO score of less than 40% in COD and less than 10% in Prepaid If there’s an attempt post BPR, then BPR is required again • Seller contacted multiple times on the same day for the same AWB number. • RED SOS should be marked in case of fake delivery attempts, even after BPR has been taken. • Any type of threat, such as Social Media, Management, Legal, or Churn

RED SOS CONDITION – Delay Delivery

RED SOS can be marked only for RAD+2 shipments – where RTO score is less than 40% or it’s a Prepaid Shipment (Reactive) • Shipment remains stuck under the same status for more than 2 days in RAD • Any type of threat, such as Social Media, Management, Legal, or Churn.